FAQ

Redbeard Bikes is a bike fit studio located at 18 Bridge Street in DUMBO, Brooklyn. Now in our eleventh year, we do bike fittings and custom builds, all by appointment. Learn about our bike fit process and check out some recent builds on our website and our Instagram.

Shop for your favorite cycling gear here on our webstore, powered by Shopify.

We're always adding items to our clearance section. Check back often!

Questions:
Email: hi@redbeardbikes.com
Text: (718) 858-2453
Or use the contact form.

We fill orders & answer questions as quickly as we can. It usually takes us 1-3 days. Shipping times vary based on destination and carrier.

You'll receive tracking information via email, as soon as your order is packed and ready to ship.

Thank you for shopping at Redbeard Bikes!

*

Redbeard merch:
Free USPS shipping in the USA (50 States)

Clearance items:
shipping rates range from $5-15, depending on the item

Bromptons: 
UPS Ground shipping of $50/bike will be automatically calculated at checkout. We cannot ship Bromptons outside of the USA (50 States) per our dealer agreement with Brompton.

Bikes, frames, wheels, trainers, and other bulky or heavy items:
These will say "Local Pick-Up Only" or "Shipping will be invoiced separately" in the item description. We'll reach out to you once we get your order.

*

International orders:
Please email us, hi@redbeardbikes.com, to inquire about international shipping

If you are traveling to NYC, and wish to pre-order an item and pick it up at our shop, please email hi@redbeardbikes.com, we'll do our best to arrange it. 

Sales tax is calculated at checkout, based on shipping address.

*

Returns/Exchanges:

If you are not completely satisfied with your purchase, you may return the merchandise in its original condition with packaging, within 30 days of purchase, for store credit or a refund.

No returns/exchanges on bicycles, helmets, or clearance items. Shipping fees cannot be refunded. Return shipping is the responsibility of the buyer.